Payment and shipping

Payment and dispatch


The following terms and conditions apply:


Dispatch conditions


Domestic delivery (Germany) and neighbouring countries: Belgien, Dänemark, Frankreich, Griechenland, Italien, Lettland, Litauen, Luxemburg, Niederlande, Polen, Portugal, Österreich, Slowenien, Slowakei, , Spanien, Tschechische Republik.

(Please note that the shipping of dangerous goods is not possible to all countries and regions)

Goods can also be shipped to German islands, with the exception of: Sylt, Föhr, Fehmarn, Helgoland



Dispatch costs (excl. VAT)


Domestic deliveries (within Germany): 


We charge a flat shipping fee of 9,50 € per order.

From an order value of 250,00 € onwards, we deliver shipments free of cost.

In case of deliveries to the German Islands, an island surcharge of 10,00 € is charged on the dispatch costs.


Express shipping (only within Germany)

Articles that are currently available from stock can also be sent
by express on surecharge within Germany if you order before 11:00 am.
The delivery takes place within Germany within the next working day
after dispatch.


Deliveries to foreign countries (EU):


We charge a flat shipping fee for international deliveries:


  • Belgium: 25,00 €
  • Denmark: 25,00 €
  • France: 25,00 €
  • Greece up to 50kg: 50,00 €
  • Greece more then 50kg: 100,00 €
  • Italy: 25,00 €
  • Latvia: 25,00 €
  • Lithuania: 25,00 €
  • Luxembourg: 25,00 €
  • Netherlands: 25,00 €
  • Austria: 25,00 €
  • Poland: 25,00 €
  • Portugal: 25,00 €
  • Slowenia: 25,00 €
  • Slowakia: 25,00 €
  • Spain: 25,00 €
  • Czech Republic: 25,00 €



Delivery of download items:

Supply of download products: Download products (digital content which is not supplied on a physical data carrier) do not incur shipping costs.

Download products are sent to you as data via E-mail within 48 hours after concluding the contract (with an agreed advance payment after the time of your payment instruction).

The customers can download the Download items via a link shared through email.

This email is sent with the access data for the Download within 48 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).


This Download is provided within 48 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).

The customers are also informed about the provision via email.

In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.


Accepted Payment options

  • Payment in cash at the time of collection
  • Prepayment via transfer
  • Payment via PayPal
  • Payment via PayPal Plus (credit card, direct debit) 
  • Payment by invoice (with validity check)


Further details on payment

As long as you make the prepayment , we will grant you 2 % early payment discount on the gross product value of the order.

Payment by invoice is only for authorities and companies.

The invoice amount is to be settled at the time of payment on invoice within 8 days.

Special agreements related to the offered payment methods


Validity check

If you request paying on invoice or a debit note, your data will be forwarded to Bisnode Deutschland GmbH, Robert-Bosch-Straße 11, 64293 Darmstadt, for a validity check using a mathematical-statistic process in order to safeguard our authorised interests. We reserve the right  to reject the mode of payment of an invoice or debit note on the basis of the results of the validity check.


In case of questions, please contact us at the contact details mentioned in the Legal Notice.